Angela James



Frequently Asked Questions.

To try and help you with your shopping we have compiled a list of frequently asked questions, please check these before ordering and if your question is not answered feel free to call or email us using the details on the contact page.

1. What is Rooibos tea?

Click here to view the Rooibos Story

 

2. What is Honeybush tea?

Click here to view a synopsis of Honeybush.

 

3. What is Buchu tea?

Click here to view a synopsis of Buchu.

 

4. How big is a 50g bag of loose tea?

The following is a picture of the most common three sizes of tea together to give you an idea of the size, they are, from right to left, 250 grammes, 100 grammes and 50 grammes.

 

5. How will my order be shipped? How long will it take?

We use Canada post for shipping within Canada which normally delivers to your door between 3 and 5 business days from receiving your order.

 

6. What methods of payment do you accept?

The website is fully integrated with Paypal, this means we can accept all major credit and debit cards even if you don't have a paypal account.

 

7. How do I use Paypal?

Using paypal couldn't be easier, simply select the product you would like to purchase and click on the 'Add to Basket' button on the far right hand column, this will add the current item to your basket. You can click on 'Continue Shopping' to be taken back to the Angela James Rooibos Tea website and make more purchases or click on 'Proceed to Checkout' when you are done.

If you have a current Paypal account you can now log in and see your details before paying, if you have not got a Paypal account you may either sign up for one (it's free!) or click on the link that says 'Don't have an account? Click here'. This will allow you to enter your payment details without signing into Paypal. When you have entered all of your details you just click the 'Pay' button and your order will be sent and in three to five working days your tea will arrive!

 

8. What are the costs for shipping?

For standard shipping within Canada please see the following table to see how much postage will cost.

Shipping Rates
All prices are in Canadian Dollars (CDN$)
Total order Postage amount
Under $35 $7.50
$35 - $54.99 $10.50
$55 - $74.99 $15.50
$75 - $99.99 $20.50
$100 + $25.50

 

9. Can I pick the teas I want in my Tea Basket?

Yes, If you order a gift basket you will see an extra section in the check out stages where you can leave a message for the seller, simply type in here your choice of teas and we will do our best to make sure you get your first choice.

 

10. When I click on the Add to Basket button this appears at the top of my internet window Pesky pop-up information bar!

To fix this you can either hold down the Ctrl key on your keyboard when you click the Add to Basket button, or alternatively you can turn off your pop up blocker which may be causing this problem. Common pop-up blockers include the Google and Yahoo toolbars. You can also click on this toolbar and select to always allow pop-ups through Angela James Rooibos Tea.com.

 

If your question hasn't been answered above please contact us directly here